Privacy policy

This privacy policy covers how personal data is processed on the Caliora Web OÜ website. It explains what data we collect, how we use it and what your rights are.

§ 1 General provisions

This privacy policy governs the processing of personal data on the website of CALIORA WEB OÜ (the “Service Provider”). Its purpose is to protect the privacy of clients and website visitors (the “User”) in line with the EU General Data Protection Regulation (GDPR).

§ 2 Personal data we collect

Through the contact form, the Service Provider collects the following data:

• First and last name: to identify and address the User.
• Email address: to reply and stay in touch.
• Phone number (optional): to call if we have follow-up questions.
• Message: the information the User provides about the service.

When the User subscribes to the newsletter, the Service Provider collects only their email address, in order to send them the newsletter. The User can unsubscribe at any time by writing to info@calioradesign.com.

§ 3 Purpose and legal basis of processing

Personal data is processed on the basis of the User’s consent (GDPR Art. 6(1)(a)) and the need to take steps at the User’s request before entering into a contract (GDPR Art. 6(1)(b)). The data is used:

• to reply to enquiries;
• to prepare quotes;
• to send the newsletter to those who have subscribed;
• to provide the service.

§ 4 Data retention

Personal data is kept for as long as needed to handle the enquiry, or for as long as the statutory limitation period requires (usually 3 years from the end of the correspondence).

§ 5 Your rights

The User has the right at any time to:

• request access to their data;
• ask for their data to be corrected or deleted (the “right to be forgotten”);
• restrict the processing of their data;
• withdraw their consent (this does not affect the lawfulness of processing carried out before the withdrawal).

§ 6 Sharing data with third parties

The Service Provider does not share, sell or disclose personal data to third parties without the User’s prior consent, except where required by law. What the User enters in the site’s forms is delivered to the Service Provider’s email through EmailJS, which processes it only to deliver the message.

§ 7 Security

All personal data collected is treated as confidential. Access to the data is limited to authorised people who provide the service. The website uses an encrypted SSL connection to transmit data securely.

§ 8 Contact and complaints

For any questions about how your personal data is processed, please contact us at info@calioradesign.com. If you believe your rights have been violated, you have the right to contact the Estonian Data Protection Inspectorate (www.aki.ee).

§ 9 Cookies

The Caliora website does not set any cookies of its own and does not track visitors with analytics tools. Some third-party services may still use their own cookies or technical data (such as your IP address):

• Google Maps: the map in the contact section is loaded from Google’s servers, and Google may set its own cookies. See Google’s privacy policy for details.
• Google Fonts: the site’s typeface is loaded from Google’s servers. This sets no cookies, but Google sees the IP address of the request.

You can block or delete cookies at any time in your browser settings.