PRIVACY POLICY

§ 1 General provisions

This privacy policy governs the processing of personal data on the website of CALIORA WEB OÜ (hereinafter "Service Provider"). The purpose of this policy is to ensure the privacy of clients and website visitors (hereinafter "User") in accordance with the EU General Data Protection Regulation (GDPR).

§ 2 Personal data collected

The Service Provider collects the following data via the contact form:

• First and last name: To identify and address the User.
• Email address: To send a reply and communicate.
• Phone number (optional): To call for clarifying questions.
• Message content: Information submitted by the User regarding the service.

§ 3 Purpose and legal basis for data processing

The legal basis for processing personal data is the User's consent (GDPR Art. 6(1)(a)) and the need to take steps prior to entering into a contract at the User's request (GDPR Art. 6(1)(b)). Data is used to:

• Respond to enquiries;
• Prepare quotations;
• Provide the service.

§ 4 Data retention

Personal data is retained for as long as necessary to resolve the enquiry or as required by statutory limitation periods (typically 3 years from the end of correspondence).

§ 5 User rights

The User has the right at any time to:

• Request access to their data;
• Request correction or deletion of data ("right to be forgotten");
• Restrict the processing of data;
• Withdraw consent (this does not affect the lawfulness of processing carried out before withdrawal).

§ 6 Transfer of data to third parties

The Service Provider does not transfer, sell or disclose personal data to third parties without the User's prior consent, except where required by law.

§ 7 Security

All collected personal data is treated as confidential information. Access to data is limited to authorised persons who provide the service. The website uses an encrypted SSL connection for secure data transmission.

§ 8 Contact and complaints